Resources

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Subscription Economy: Create Happy Customers

Subscription programs are the hottest new customer loyalty trend for foodservice operators and convenience retailers. While the concept of a monthly fee for goods isn’t new, it is a blazing hot concept for retail.

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Subscriptions for the win!

Amazon Prime is, by nature, a subscription under the auspice of membership. Pay an annual fee, get 2-day shipping and exclusive deals. Amazon took it one level further with “Subscribe & Save” where you can get everyday – and not so everyday – items shipped to you on a regular schedule.  In the early days […]

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Stinker Stores best new loyalty program in the US

        2021 Best New Loyalty Program  Stinker Stores’ new loyalty program offers multiple redemptions with a single scan and stands out with a gamification feature to keep customers engaged. This article is originally published on CStoreDecisions and written by Erin Del Conte | October 28, 2021 Stinker Stores, with 103 convenience stores across Idaho, […]

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Unlimited Car Washes!

Subscription programs for car washes are a hot trend in convenience retail.

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Car Wash Program Drives Sales for United Pacific

Car wash programs are revenue drivers for convenience stores and fueling stations around the globe. Making sure the process is convenient and cost-effective for customers increases traffic and drives in-store sales. Oftentimes, car wash units occupy a small corner of the lot and do not receive much attention. This is not the case for those […]

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Reitan Retail Extends Its Use of Machine Learning to Estonia

Machine Learning in Retail Retail is one of the first industries that started leveraging the power of machine learning and artificial intelligence. Reitan Retail is a retail group operating in the grocery, convenience and fuel sectors in the Nordic and Baltic region. It employs around 39,000 people across 3,800 stores in Norway, Sweden, Denmark, Finland, […]

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Customer Retention Program of CK Vietnam

As the first international convenience store brand to launch in Vietnam, Circle K has over a decade of expertise catering to the needs of the 96 million residents of this huge country, operating a network of over four hundred convenience stores each open 24 hours a day! So launching an outstanding customer retention program was […]

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Circle K Car Wash Subscription Concept Proves Commercially Compelling

Having recently climbed to 183rd position on the prestigious Fortune Global 500 ranking, Couche-Tard is a Canadian company that is best known for its extraordinary scale across the US and international markets, where it operates gas stations, conveniences stores and car wash services as Circle K. With more than $54 billion in sales in its […]

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“Americans’ favorite fueling stations”

In any country, but especially one as competitive as the United States of America, it’s a huge honour to be awarded the title of the nation’s favourite fuelling station. In their annual survey of attitudes to traditional gas stations and convenience stores, MarketForce conducts a study with 11,500 consumers, reviewing trends in food service, customer loyalty and technology, […]

We’ve got 188 articles!

Car Wash Program Drives Sales for United Pacific

Stinker Stores best new loyalty program in the US

Danish Railway Rewards Riders with DSB Plus

Reitan Retail Extends Its Use of Machine Learning to Estonia

Beverage Subscription – The Future is Simple!

Customer Retention Program of CK Vietnam

Cool, Convenient & Cashless Coffee from R-Kiosk Estonia.

Data And Insights Deserve Rewards

The Future of Convenience Retail is Here – Subscriptions! Are You Ready?

Carwash Subscription Benefits for Consumers – Introduction

Coffee Subscription Programs – Consumer Benefits

Quick, Smart and Convenient

Cool, Clean and Convenient

Sunshine’s Success with Subscriptions

Principles, Promises and Challenges of Coalition Loyalty

Feature in Focus – Segmentation

Feature in Focus: Net Promoter Score

Feature in Focus – Refer a Friend

Flagship Program Update: Chipotle Charges Ahead

Feature in Focus – Automation

Human Needs and Subscription Services

Feature in Focus: Engagement Tools

Introduction to Loyalty Models

Introduction to Subscription Loyalty

Flagship Program Update: Dunkin’ Doubles Membership

Feature in Focus – Stamp Cards

Flagship Brand Update: 7-Eleven

Feature In Focus: Push Notifications

Going Crazy for Krispy Kreme

Global Brand, Local Relevance

The Convenience Retail Loyalty Playbook – Chapter 1: Introduction

The Convenience Retail Loyalty Playbook – Chapter 2: Customer Connection Cycle

The Conveniene Retail Loyalty Playbook – Chapter 3: How to Wow – Part 1

The Convenience Retail Loyalty Playbook – Chapter 3: How to Wow – Part 2

The Convenience Retail Loyalty Playbook – Chapter 4: Recruiting Members

The Convenience Retail Loyalty Playbook – Chapter 5: Engaging Your Members

The Convenience Retail Loyalty Playbook – Chapter 6: Powerful Promotions

The Convenience Retail Loyalty Playbook – Chapter 7: In-Store Excellence

The Convenience Retail Loyalty Playbook – Chapter 8: Rewarding With Stamps

The Convenience Retail Loyalty Playbook – Chapter 9: Rewarding With Points

The Convenience Retail Loyalty Playbook – Chapter 10: Success with Subscriptions

The Convenience Retail Loyalty Playbook – Chapter 11: How To Effectively Analyse Your Loyalty Program

The Convenience Retail Loyalty Playbook – Chapter 12: Operating Your Loyalty Program Successfully

Chevron Captures Customer’s Attention for Innovation.

Starting Simply in South Africa.

“A Lot Can Happen Over Coffee”.

Europe’s Leading Loyalty Platform Launches in USA

Shell’s Loyalty Purpose – “To Understand”

“Americans’ favorite fueling stations”

Saudi Arabia – Insights and Innovation

Burgers, Salads and Tea – What’s Next for Robots in Retail

Coffee Crafted by Robots

Retail Vision TV roundtable – EG Group, Puma Energy, Applegreen

Robots and Revolutionary Retail Ideas

Connected Homes – The Ultimate Convenience?

Delivery Innovations Drive Customer Loyalty

Loyalty is the Customer’s Decision.

7-Eleven Australia – All You Need to Know

Subway MyWay Rewards – All You Need to Know

Breaking News: Coca-Cola Meets Coffee

What I Know for Sure About Loyalty – Circle K Hong Kong

Starbucks and Alibaba Partnership Announced

All You Need to Know about “Tap To Go”

Global Insights on Loyalty – Middle East

What I Know For Sure About Loyalty: Samir Modi, 24 Seven India

‘What I Know for Sure’ – Rutter’s CCO Loyalty Insights

Award-Winning Loyalty – A Judge’s Perspective

Redefining Convenience – 7-Eleven USA

Video: Circle K fast-track digital with wash & win campaign

‘What I Know for Sure’ on Loyalty – Victor Paterno, 7-Eleven Philippines

GDPR and Privacy Protection Thoughts as Data Drama Unfolds

Video: Valora – innovation in foodvenience and live loyalty

What Must Convenience Retailers Do to Ensure their Customer Program is GDPR Compliant

Retail Vision TV round table with Shell, 7-Eleven, Applegreen